Days of Future Past

Bill Gates once said that  “we always overestimate the change that will occur in the next two years and underestimate the change …more

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Customer Care Webinar

I’ve written about customer care before. It’s a subject I’m quite passionate about — so passionate that I’ve worked with Dave Konrath …more

Corona Virus

Beyond Coronavirus

Business leaders must begin to plan how the coronavirus will permanently impact their organizations in the future.

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Life After the Coronavirus

Five short weeks ago I was barely thinking about coronavirus. I’ve always been a diligent hand washer, but social distancing, personal protection …more

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Poetry for a Pandemic

Profound words from poet, Lynn Ungar. Worthy of reflection as we all slow down and reevaluate our life priorities. Thank you, Lynn.