“Digital-led experiences will continue to grow in popularity once the coronavirus is quelled, and companies that act quickly…to help consumers navigate the pandemic safely and effectively will establish a strong advantage.” McKinsey . The coronavirus has disrupted pretty much every facet of our society, including customer care. If you’ve tried …more
Business leaders must begin to plan how the coronavirus will permanently impact their organizations in the future.
Profound words from poet, Lynn Ungar. Worthy of reflection as we all slow down and reevaluate our life priorities. Thank you, Lynn.