If you’ve been listening to The CXM Experience podcasts, you’ll remember my recent episode about QAnon, and my bold prediction that Donald Trump would not in fact be re-inaugurated as president. Turns out I was exactly right, which probably doesn’t surprise you (although it almost certainly did surprise a shockingly-large …more
It’s been a rough year for organizations, large and small. During the past few months we’ve watched many companies struggle, and others rise to the challenge. Canlis restaurant in Seattle exemplifies the latter. A Seattle institution since 1950, every morsel of their reputation is well deserved (and my love for …more
There’s no business like show business, like no business I know.Irving Berlin There may be no business like show business but, sadly, there’s currently no show business either (sorry, Mr. Berlin). For theatre junkies (like me) this is particularly troubling. How do we get our regular entertainment fix with Broadway …more
In the final installment of my journey down toy-memory lane, I’m going to talk about my most favorite toy of all time: the Carry-All Cape Kennedy Action Playset by Marx. Marx created a lot of playsets. These collections of figures, buildings, and accessories included dozens (or even hundreds) of pieces …more
In the late 1980s, video games consisted of one of three options: 300-pound arcade consoles; bulky home systems that connected to a television; or computer games running on a PC. The word “portable” could not reasonably be used to describe any of these options. If you played video games in …more
Any kid growing up in the 60s and 70s idolized motorcycle daredevil Evel Knievel. From his first televised jump in 1967, to his regular appearances on ABC’s Wide World of Sports, to a Saturday morning cartoon, it seemed Evel was everywhere. And as a kid, of course, anything worth watching …more
“The form has to follow the function. I can’t think of it any other way.” Dieter Rams – If you love Apple design, then you love Dieter Rams. You just don’t know it yet. Dieter Rams, the chief design officer at Braun from 1961 through 1995, had one simple design …more
Dining out is about more than the food. It’s the experience. That’s why the best restaurants in the world are known for their impeccable service and inviting ambiance (and it’s why Big Ed’s Bottomless Buffet is known only for its complimentary after-dinner heartburn tablets). As part of that experience, technology …more
For all you space nerds out there (yes, I’m looking at me), July 20th is etched in your brain. For those of you who aren’t space nerds, well… why not? But also, today is the 51st anniversary of the NASA moon landing. The day that Neil Armstrong and Buzz Aldrin …more
“It’s such a groovy place to talk and maybe watch a show, down at the drive-in” The Beach Boys, 1964 Any boomer (and probably many Gen Xers), have enjoyed at least a few nights at the local drive-in. These suburban icons reached their peak popularity during the 1960s as an …more
Business leaders must begin to plan how the coronavirus will permanently impact their organizations in the future.
Profound words from poet, Lynn Ungar. Worthy of reflection as we all slow down and reevaluate our life priorities. Thank you, Lynn.