Family Health Agent — Working Prototype A household-first, delegated, role-based prototype that demonstrates the manager loop: track what should happen next, detect what got dropped, act within bounded authority, and re-check until the work resolves. Run Daily Manager Loop Reset Demo State Household Health Graph The core data structure is …more
I got tired of admiring the category from a tasteful distance, so I took the Family Health Agent thesis, turned the Claude Code prompts into a build order, and made a working prototype of the core loop. This is a companion to From the Family Health Manager to the Family …more
From category thesis to working software: how I would actually build the Family Health Agent, what I would prompt first in Claude Code, and how to avoid rebuilding the same provider-patient-centric mistakes the industry has already made once. This is a companion piece to From the Family Health Manager to …more
How a forgotten HealthVault insight about households, delegated care, and the real operating unit of healthcare points toward the next platform in the industry. This essay is going to take a minute. If you don’t have the time right now, bookmark it and come back when you do. I want …more
If you’ve been listening to The CXM Experience podcasts, you’ll remember my recent episode about QAnon, and my bold prediction that Donald Trump would not in fact be re-inaugurated as president. Turns out I was exactly right, which probably doesn’t surprise you (although it almost certainly did surprise a shockingly-large …more
It’s been a rough year for organizations, large and small. During the past few months we’ve watched many companies struggle, and others rise to the challenge. Canlis restaurant in Seattle exemplifies the latter. A Seattle institution since 1950, every morsel of their reputation is well deserved (and my love for …more
There’s no business like show business, like no business I know.Irving Berlin There may be no business like show business but, sadly, there’s currently no show business either (sorry, Mr. Berlin). For theatre junkies (like me) this is particularly troubling. How do we get our regular entertainment fix with Broadway …more
In the final installment of my journey down toy-memory lane, I’m going to talk about my most favorite toy of all time: the Carry-All Cape Kennedy Action Playset by Marx. Marx created a lot of playsets. These collections of figures, buildings, and accessories included dozens (or even hundreds) of pieces …more
In the late 1980s, video games consisted of one of three options: 300-pound arcade consoles; bulky home systems that connected to a television; or computer games running on a PC. The word “portable” could not reasonably be used to describe any of these options. If you played video games in …more
Any kid growing up in the 60s and 70s idolized motorcycle daredevil Evel Knievel. From his first televised jump in 1967, to his regular appearances on ABC’s Wide World of Sports, to a Saturday morning cartoon, it seemed Evel was everywhere. And as a kid, of course, anything worth watching …more
“The form has to follow the function. I can’t think of it any other way.” Dieter Rams – If you love Apple …more
Dining out is about more than the food. It’s the experience. That’s why the best restaurants in the world are known for …more
For all you space nerds out there (yes, I’m looking at me), July 20th is etched in your brain. For those of …more
“It’s such a groovy place to talk and maybe watch a show, down at the drive-in” The Beach Boys, 1964 Any boomer …more
Maybe you never realized it existed in the first place, but I’m happy to report that the NASA worm logo is back …more
Bill Gates once said that “we always overestimate the change that will occur in the next two years and underestimate the change …more
I’ve recently been hearing and reading a lot about “the new normal,” or “the next normal.” Even as we’re struggling to adapt …more
First things first. It’s not really social distancing. During the forced separations that nearly 90% of us are currently experiencing, the last …more
It’s been a tough few weeks. We’re all going a little stir crazy. As we collectively shelter in place it seemed fitting …more
Show of hands. Who loves Seattle? Who loves explainer videos? I answered “yes” to both these questions, which puts this recent video …more
Business leaders must begin to plan how the coronavirus will permanently impact their organizations in the future.
Five short weeks ago I was barely thinking about coronavirus. I’ve always been a diligent hand washer, but social distancing, personal protection …more
Full confession: I’ve been binge reading information surrounding the coronavirus and COVID-19. And while I’ve learned a lot, I’m now realizing that …more
The importance of clear and concise communication cannot be overstated. In today’s frantically connected society we’re already at risk of misinformation. During …more
I’m a voracious learner. Throughout my career I’ve consistently preached the maxim that we must always be learning. This applies even in …more
Profound words from poet, Lynn Ungar. Worthy of reflection as we all slow down and reevaluate our life priorities. Thank you, Lynn. …more
One of the few silver linings during the COVID-19 situation has been the frequent examples of people pulling together in a time …more
Stop what you’re doing and read the following article. Seriously. Whatever else you had planned for the next few minutes can wait. …more
Your brand is your lifeblood, the promise to your customers. It’s safe to say that every marketer recognizes the value of their …more
Everyone has heard of G.I. Joe. Introduced by Hasbro in 1964, the movable fighting man was the original “action figure.” Not only …more
