Nobody knows customer experience better than Disney. Today we celebrate the birthday of the cartoon mouse who started it all, and look at the famed Disney CX magic. Customer Experience is temporal, and the most recent customer experience is the one people remember the most. See all Copernican Shift podcastsThe …more
Wow oh wow, would I ever love to get my hands on this — it’s called “The Story of Disneyland — an Exhibition and Sale”. I’m guessing an OCD Disney fanatic has collected everything from the opening of the Park, and now it’s all for sale. I wonder what the …more
I had the good fortune to spend a day in Disneyland last Saturday, as a precursor to putting Trinity on a plane to Fiji (see updates in other posts below). We crushed the Park — arriving around 11am, straight from LAX, and staying until 11pm — after the fireworks. We …more
The robot felt … the robot felt … the robot felt … wet. Yes, “wet” … or maybe “moist” was a better description — that’s it. The robot felt moist. Walt let a small frown cross his face. His mustache twitched slightly, a nervous tic that resulted when he moved …more
At Disney’s D23 Expo last summer there was a fantastic exhibit area celebrating 60 years of Imagineering. Inside that exhibit was a really cool exhibit that had the original concept drawing for Disneyland that Disney Legend and artist Herb Ryman completed over a weekend with Walt looking over his shoulder. It …more
