How a retail lesson from Walmart, Kmart, and UPC codes helps explain the coming fight over agentic commerce infrastructure. One of the most useful stories in Sangeet Paul Choudary’s Reshuffle is not about AI. It is about the barcode. Choudary’s line is wonderfully sharp: Kmart treated the barcode as …more
Why voice is the natural endpoint of human-computer interaction, why the model layer may be disintermediated by the interaction layer, and why a neglected Gartner category may be hiding the next operating system company. “People often overestimate what will happen in the next two years and underestimate what will …more
What are you thankful for this week? I’m thankful (among other things) that I can share these podcast episodes with you. This week features delicious conversations with a couple of my favorite people, a generous helping of a (mostly) amazing Amazon customer experience, a side of Franksgiving miracle, and a …more
A missing package leads to a mostly-positive Amazon chat bot adventure… and a satisfied customer. It’s a modern customer experience, fueled by conversational commerce. And it’s something you need to be thinking about. See all Copernican Shift podcastsThe Copernican Shift on Apple Podcasts PODCAST TRANSCRIPT Yeah, all right. Welcome to …more
In my speech yesterday at the Sprinklr Digital Transformation Summit in the Wild Horse Saloon I showed a YouTube video (thank you @BoingBoing and @Carla_Sinclair) of a cyclist transforming the dynamics of cycling in order to beat the pack. The principle in operation here is that on a flat road, aerodynamic drag …more
Yep, it’s that time of year — the countdown to Christmas is on, and the rush to buy for the season of giving is underway! One of my favorite things about Christmas is the custom of wrapping, which is a wonderful play on human psychology. What’s in here? What does …more
