A little over a year ago I said “bye-bye” to both Microsoft and Seattle (previously) and started a new adventure at Sprinklr. If I were to summarize the last 16 months it would be: INTENSE. It’s exactly the kind of adventure I was looking for — with some amazing highs …more
Here’s today’s Leo: “In operating a business of our size, it is obvious that we have to be well departmentalized. This does not mean, however, that we have to be channelized.” — Leo Burnett I think Leo Burnett would be disappointed if he were to see the state of marketing …more
I’m really looking forward to today’s talk at the Sprinklr Digital Transformation Summit — my keynote is TODAY at 9:30am at the Wild Horse Saloon … which is less “saloon” and more “concert venue with liquor.” The address is: 120 2nd Ave N, Nashville, TN 37201 Not sure how many people …more
Great podcast from my friend Ragy Thomas, CEO of Sprinklr. In this interview, on behalf of all people at large companies that deeply care about their customer, Ragy is “declaring war” on the 5 common enemies of customer engagement: Disjointed Data; Siloed Teams; Disparate Processes; Point Solution Tools; and Unintelligent …more
