No one does experience like Disney. And no one does Disney like the Walt Disney Family Museum. It’s a master class in customer experience, and a testament to a man who managed to imbue exceptional experiences into everything he touched. From Disney’s start in Kansas City, to his struggles in …more
Nobody knows customer experience better than Disney. Today we celebrate the birthday of the cartoon mouse who started it all, and look at the famed Disney CX magic. Customer Experience is temporal, and the most recent customer experience is the one people remember the most. See all Copernican Shift podcastsThe …more
Funny how sometimes companies need to re-learn their own lessons. As I ponder the massive popularity of FROZEN, I can’t help but shake my head and wonder “What took Disney so long?” Back in 1989, Disney Animation was moribund. The 1980s had not been kind to the studio, which had only …more
It’s always thought-provoking to see what happens when content catches on and becomes viral. What makes an idea or product so interesting or captivating that people want to share it? Or taking it a step further, so compelling that people want to create their own versions of the same content …more
