We pick up this week where we left off last week, as we continue our overview of the Sprinklr Digital Customer-First Transformation System.
First off, three episodes on the Capabilities Model, where we look at the “why” of digital transformation. It starts with outcomes and experiences, moves through specific use cases, and finishes up with the people, processes, and technology you need to make it all happen.
Episode #57: A Look at Digital Transformation Capabilities
Episode #60: The Hidden Power of Memorable Experiences
Episode #61: As the World Churns