The beauty of the customer experience journey is that examples can be found almost anywhere. This week started with virtual conferences, moved through industry verticals, made a quick detour to QAnon, stopped at social community management, and finished up with a lifeboat analogy.
Episode #89: A Brief Trip Down the QAnon Rabbit Hole
Episode #90: Zen and the Art of Social Community Management
Episode #91: Why Aligned Self-Interest Is So Interesting