Grab your favorite holiday beverage and catch up on a week of podcast episodes full of customer experience goodness. I delve deeper into my amazing, immersive experience at the TWA Hotel. And spend two thought-provoking episodes with unapologetic marketing truth-teller, Katie Martell. You won’t want to miss these.
Episode #36: The Allure of Authentic Attention to Detail
Episode #40: A Brief History of the Modern Customer