Weekly Podcast Roundup: Context, Overchoice, and the TWA Hotel

Let’s just call this time travel week. It starts with a look at what someone from 100+ years ago might think of our modern customer experiences, and ends with a step back in time to the immersive, mid-century TWA Hotel at JFK.

Along the way, we’ll explore why context is even more important than content, and think about why too many choices can actually hurt your customer experience.

Episode #31: The Remarkable Power of Stimulus Response

Episode #32: Back to the Future of Customer Experience

Episode #33: Why Context is the New Content

Episode #34: How Too Many Choices Can Hurt Your Customer Experience

Episode #35: Up, up, and Away, with a TWA Hotel Immersive Experience

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Former CMO at Microsoft U.S. and Sprinklr; currently CMO at PROS, and recently described by Tom Foremski at ZDNet as "...a near perfect example of what a tech company CMO should be like." Personal Philosophy: “To know even one life has breathed easier because you have lived. This is to have succeeded.” – Ralph Waldo Emerson