Let’s just call this time travel week. It starts with a look at what someone from 100+ years ago might think of our modern customer experiences, and ends with a step back in time to the immersive, mid-century TWA Hotel at JFK.
Along the way, we’ll explore why context is even more important than content, and think about why too many choices can actually hurt your customer experience.
Episode #31: The Remarkable Power of Stimulus Response
Episode #32: Back to the Future of Customer Experience
Episode #33: Why Context is the New Content