Too many businesses are operating in 20th century mode. It’s now 2020, and there are a plethora of modern channels you can use to Listen to your customers, Learn about your customers, and Love your customers.
It’s a fundamental shift in the way to do business, and we covered it in detail this week on the CXM Experience:
Episode #3: How to use AI to Learn About Your Customers
Episode #4: Love Your Customers and They’ll Love You Back
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