Weekly CXM Experience Podcast Roundup

Too many businesses are operating in 20th century mode. It’s now 2020, and there are a plethora of modern channels you can use to Listen to your customers, Learn about your customers, and Love your customers.

It’s a fundamental shift in the way to do business, and we covered it in detail this week on the CXM Experience:

Episode #2: Why Listening to Your Customers is More Important Than Ever

Episode #3: How to use AI to Learn About Your Customers

Episode #4: Love Your Customers and They’ll Love You Back

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Written by

Former CMO at Microsoft U.S. and Sprinklr; currently CMO at PROS, and recently described by Tom Foremski at ZDNet as "...a near perfect example of what a tech company CMO should be like." Personal Philosophy: “To know even one life has breathed easier because you have lived. This is to have succeeded.” – Ralph Waldo Emerson