ExperienceTV: How to Create Stellar Customer Experiences

I had a great conversation with Katie Martell on ExperienceTV about customer care, bots (or, as we like to call them, “doorbells”), and why customer experience is the new marketing.

Katie is a knowledgeable, engaging host with an obvious passion for customers and the experience economy. It’s 38 minutes of insight and inspiration that will help you transform your business.

Click here to watch>>> ExperienceTV: Featuring Grad Conn

ExperienceTV

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Former CMO at Microsoft U.S. and Sprinklr; currently CMO at PROS, and recently described by Tom Foremski at ZDNet as "...a near perfect example of what a tech company CMO should be like." Personal Philosophy: “To know even one life has breathed easier because you have lived. This is to have succeeded.” – Ralph Waldo Emerson