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Tom Peters

Episode #132: Extreme Humanism and the Customer Experience, with Tom Peters

Renowned author and management expert Tom Peters joins me for a two-part series on customer experience execution, the value of human connections, and the little things that can make a big difference. Today Tom and I talk about corporate amnesia, good (and not so good) customer experiences, and two-cent candy. …more

Marilyn Perfection

I was doing some image searches on fashion and ran across this old favorite of mine … I hadn’t seen it in a while and it is oddly mesmerizing. Obviously Marilyn was pretty special — but the pink on red color palette is also pretty unusual and adds a really …more