Customer experience is the new brand, and in a world where everything is moving online, customer experience has become strategically critical for almost all organizations.
Customer surveys have been an important part of the customer experience for years. But there’s another source of data that can create actionable customer service. With an emphasis on “actionable.”
Listening to your customer is a great first step. I hope we’re all doing it. But being able to take action — in many cases immediate action — can propel your customer experience to the next level.
In this webinar from the recent Forrester CX North America Virtual Event I explain in detail how you can embrace customer experience transformation.