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Sprinklr

old phone

Customer Care Webinar

I’ve written about customer care before. It’s a subject I’m quite passionate about — so passionate that I’ve worked with Dave Konrath …more

Butch and Sundance

It Takes Two

The standard pitch for a buddy movie goes something like this: two mismatched protagonists come together to create a unique bond. Think …more

Grumpy Cat

The Joy of Work

Tell me if this has ever happened to you: you’re out with friends and you comment on your work situation. No, let’s …more

american gothic

Wait for It

“Good things come to those who wait,” said nobody while sitting on hold for 45 minutes randomly shouting “representative” at their phone …more